RETURNS POLICY
Change of mind
If for some reason you are not happy with your hand made tablecloth, napkins, tea towel or apron, and you did not purchase during a sale, you can choose a refund, exchange or store credit if it meets the return conditions.
Conditions:
You must lodge your return request online within 10 days of receipt of goods.You need to subsequently lodge your parcel at the Post Office within 15 business days.Your goods must be unwashed, unused and in original product packaging with tags intact. You cover the cost of return postage. If you are returning for a refund or store credit, your initial postage fee will not be refunded or included in the credit note. If you are returning for exchange you will also need to pay postage on the new order.
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Exclusions:
We cannot offer returns, exchange or refunds on:
- items that are marked down or are purchased during a sale or offer event.
- products that are damaged upon opening or damaged through unreasonable wear and tear
- We do not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’.
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How to return:
If your return meets the criteria above, please email contact@blossandbec.com for return address information
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Faulty or missing items:
We take our product quality seriously at Bloss & Bec. In the unlikely event your item has a fault, please contact us at contact@blossandbec.com to explain the issue. We also ask that you send photographs to show us the problem. Should the item be deemed faulty, we'll refund, exchange or replace the item free of charge and cover the postage to get the item to you. We may also ask you to return the item and we'll cover the cost of the postage.
If you've received the wrong item, please contact as at contact@blosssandbec.com. We'll send you out the correct item asap and we kindly ask that you retun the wrong item and we'll cover the cost of the postage.
If we need to process a refund for you, please allow 10 business days for the funds to be returned via our payment partners.
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